Work Experience at the Hilton Hotel

Having previously visited the Hilton Hotel for a behind-the-scenes tour, students in our London Eye class were later given the opportunity to gain practical, hands-on experience within the hospitality setting. During their time on site, they supported preparations for a range of services, including breakfast, lunch, and conference events.

This experience enabled students to develop a deeper understanding of the working environment, highlighting the importance of teamwork, clear communication, multitasking, and attention to detail. It provided a valuable introduction to the world of work, helping to build their confidence and professionalism.

Student Comments:

Leah: “I learnt there are a range of different employment roles in a hotel setting such as chambermaid, chef, waiters, receptionist, concierge and security staff.”

Susan: “The most challenging part of the work experience was setting the cutlery in the correct order for different services and making the bed with the bedding in a particular way. I managed with help from the staff and learnt that practice makes perfect!”

Starr: “The most challenging thing was setting the table, but I managed this by really listening to the instructions.”

Adrian: “I enjoyed helping and spending time with the Hilton Wembley’s Human Resources manager, Veronica. I also liked learning about setting tables up for breakfast, lunch and dinner service. It’s always good to know which glasses and cutlery are suitable for each meal.”