Seva Special School
“Striving for Excellence”
part of the SEVA CARE GROUP
“Striving for Excellence”
part of the SEVA CARE GROUP
Our school aims to be fair, open and honest when dealing with any complaint. We consider all complaints fully and aim to resolve them dialogue and mutual understanding and, in all cases, we put the interests of the pupil above all other issues. Written records will be kept of all compliments and complaints and in the latter, we also record the stage at which they were resolved.
All correspondence, statements and records of complaints will be kept confidential. The procedure is devised with the intention that it will:
OUR COMPLAINTS PROCEDURE Stage 1: Informal Complaint If you are concerned about anything at our schools you should, in the first instance, discuss the matter with your child’s teacher. Stage 2: Formal Complaint to a Member of Leadership If you are still unhappy, ask for an appointment with one of the leaders within the school. Stage 3: Formal Complaint to the Head Teacher If you are still unhappy, ask for an appointment with Meleter James, the Head Teacher. Stage 4: Only if the complaint is still unresolved should a formal complaint be made to the Schools governing body. This complaint must be made in writing, stating the nature of the complaint and how the school has handled it so far at stages 1, 2 and 3. Stage 5: Formal Complaint to our Complaints Panel TIMESCALES Stage Timescale 1: Informal Complaint Within 3 working days 2: Formal Complaint to a Member of Leadership Acknowledged within 24 hours of receipt, with a response within 5 working days. 3: Formal Complaint to the Head Teacher Acknowledged within 24 hours of receipt, with a response within 10 working days. 4: Formal Complaint to Chair of Governors Acknowledged within 24 hours of receipt, with a response within 10 working days. 5: Formal Complaint to our Complaints Panel Acknowledged within 24 hours of receipt, with a response within a working week. Hearing arranged within 20 working days, informing the complainant 5 working days prior For more information read our Complaints policy. |
Policies
|
|
Seva Education
205-207 Uxbridge Road Ealing LONDON W13 9AA Telephone: 020 8422 2999 email:education@sevacaregroup.com |
Copyright: Seva Care Group -Seva Education © 2020
|